Terms & Conditions
By using our platform, you agree to be bound by these Terms and Conditions (the "Agreement"). The Agreement consists of this document, any amendments thereto, and other policies or guidelines that we may publish from time to time.
You must be at least 18 years old to use our platform. You represent and warrant that you have reached the age of majority in your jurisdiction and are otherwise eligible to use our services.
Our minimum age requirement is 18 years old, except where applicable law requires a higher minimum age for online gambling or gaming activities. If such laws apply to you, then please do not attempt to access our platform until you have reached the required minimum age in your jurisdiction.
We operate under the licensing and regulatory oversight of Costa Rica and cater primarily to users from the United Kingdom. Please note that we may restrict certain services or features to users from other jurisdictions due to local laws, regulations, or requirements.
To create an account with us, you must provide valid personal and contact information, including your name, email address, and a unique password. You acknowledge that providing false information during registration is prohibited and may result in the suspension or closure of your account.
Each user is only permitted to register one account with us. If we detect multiple accounts registered by you or on behalf of you under different names, usernames, email addresses, passwords, or other identifying information, we reserve the right to close all affected accounts and/or withhold any payments associated therewith.
We may require users from certain jurisdictions or with specific transactions history to undergo identity verification. You agree to comply with our request for such documents as part of this process, which are stored in a secure environment only accessible by authorized personnel.
You acknowledge that the accuracy and completeness of your account information is essential for our services to function correctly. Please notify us immediately if there are any changes or errors regarding your personal details, as this affects your access rights, communication with support teams, or other relevant matters.
You must keep all login credentials (such as usernames and passwords) confidential to prevent unauthorized parties from accessing your account. We do not monitor these details; it is your responsibility to store them safely and securely.
We recommend that you use a unique password for our platform, avoiding easily guessable combinations or shared accounts with other platforms. Do not share your login credentials with third parties, nor attempt to access any account through unauthorized means, including exploiting bugs in the system's security mechanisms.
Engaging in any of the following activities is strictly prohibited: (1) providing false information during registration or making changes to existing profile data; (2) using our services for money laundering, terrorism financing, or other illicit purposes; (3) attempting to access multiple accounts simultaneously through software exploits, scripts, bots, or otherwise; and (4) circumventing security mechanisms designed to protect you from your own financial harm.
We continuously monitor user behavior patterns for potential anomalies that might indicate fraudulent activity. In this context:
1. We may freeze the account in question temporarily or close it altogether.2. Our automated systems track any attempts at circumventing restrictions on your usage habits.
For legitimate reasons, such as changing browsers or updating mobile devices:
All bonuses issued by us are subject to specific rules, which may include wagering requirements (Wag), minimum odds values for betting markets eligible under the bonus, stakes limitations during such bets' active periods. In addition:
The following rules govern your gaming activity:
We prohibit using our bonuses for:1. Playing games other than those specified by us or attempting circumventing Wager Requirements via exploiting software that automatically plays.2. Gaming on stakes much lower (sometimes even below actual minimum required).3. Using multiple accounts simultaneously, each set-up to play same slots and others such as similar table games where high variance exists.
Due to regulatory requirements from various jurisdictions we are unable to support transactions based upon bank transfers or other non-crypto payment methods at this time.
Before initiating a withdrawal, you may be required to provide valid documentation for identity verification. This includes:
Please allow up to three business days for processing these documents and any subsequent requests as part of the verification procedure.
All transactions involving bonuses issued by us will be subject to our standard review processes. If we detect suspicious behavior, such as an unusual number of wins in a short period or multiple accounts accessing the same game simultaneously, we may request additional documentation from you before processing any withdrawal requests.
While enjoying recreational gaming activities is part of what makes them appealing,
Self-exclusion options are available through contacting customer service directly – we can provide more specific details upon request. We encourage responsible gaming practices and remind users of the importance of:
If your balance falls below a certain threshold, you will be restricted from placing bets until it is replenished.
To request self-exclusion or account restrictions:
1. You can contact our support team directly via Live Chat.2. Fill out the appropriate form on our website to initiate such requests.
Self-exclusion remains valid unless you choose to remove this restriction. Should your self-imposed limitations cause any inconvenience in receiving payments from winnings, please let us know so that we may work together with relevant parties toward resolution.
We operate using certified Random Number Generators (RNGs) designed to generate fair outcomes for all users.
In the event of a system failure or game fairness issue, your potential losses shall be mitigated according to our policies at the time.
Please allow us up to five working days to resolve issues affecting gameplay in relation with such factors stated above.
We will make commercially reasonable efforts to keep our systems running continuously. However:1. Occasional downtime may occur due to necessary maintenance.2. Circumstances beyond our control like network failures can interrupt service temporarily.
If your gaming session experiences an unexpected technical interruption resulting in lost bets, don't worry! Our customer support is ready to assist you by verifying this incident within 3 business days.
We may suspend or close any account for one (or more) of the following reasons:
When an account is suspended or closed by us due to non-compliance issues as outlined within aforementioned terms such individuals will forfeit their access privileges immediately until further notice given.
All content included in our platform including text information graphics design is owned exclusively by Costa Matrix Group LLC – our affiliate that manages this site.
Any unauthorized use, reproduction distribution (including but not limited to creating derivative works copying any part of the material published on our website) violates copyright laws worldwide.
We do not guarantee that our platform will be free from errors or uninterrupted service. The maximum liability we can incur is a refund equal to the amount deposited by you for such period during which these issues existed.
By agreeing to use our site, you acknowledge that there are inherent risks associated with online gaming activities.
We may update this Agreement from time-to-time at our discretion. Your continued usage after any changes has become effective will signify your acceptance and agreement thereto.
To keep you informed about these updates we encourage regular visits to "terms & conditions" page for review by clicking on menu options provided.
Should a dispute arise concerning an interpretation of the changed terms, applicable jurisdiction will determine outcome according such law existing then within timeframes allowed before submission.
For all questions regarding our platform operation rules payment issues other concerns please do not hesitate to contact us through support chat live help available 24/7 as per business hours observed globally by email.
Upon request, you shall receive clear details about your account's balance transaction history deposit & withdrawal amounts together with any relevant customer service inquiries.
Our operations are governed under Costa Rican law which governs remote gaming activities.
